SHIPPING POLICY
SHIPPING METHOD
How Do We Ship?
Parcel – Your shipment will arrive via FedEx, UPS, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order. Help is always available at 1-561-206-6173 or you can send an email to at [email protected].
Free shipping is for CURBSIDE DELIVERY ONLY. Please note that most furniture and some other oversized items are shipped via UPS Freight.
UPS Freight will deliver products curbside only. Furniture that exceeds ground shipping dimensions might have a Packaging and Fuel surcharge.
If you live in a home with a garage, the product(s) will be left in your garage. If you do not have a garage, the products will be left at your front entrance.
There will be no assembly provided with this shipping service, and the products will be left in their original packaging.
Please note, in-home delivery is provided by third-party service providers, therefore can be subject to an additional 10-20 business days.
What is Shipping Insurance?
Our shipping insurance option makes it much easier for you, the customer, to handle an unfortunate event that may arise during shipping. Of course, if anything is damaged during shipment, we will take care of it, but with our shipping insurance, you will be able to bypass the claims process and will be eligible for expedited replacement parts. We also take an extra level of precaution with preparing your shipment by adding additional packing material, to ensure safe delivery.
Local Deliveries
For customers located within 80 miles of our distribution center in Boca Raton, you can utilize Rooms For A Prince & Princess’s personal in-home delivery, which includes in-home delivery, assembly, and set-up. Please contact us at 561-206-6173 for more information.
Please Note: Prices may vary depending on the furniture. For more information, please call our store at 561-206-6173. Count on our in-home delivery teams to provide: Boxed delivery in the home Boxed delivery in the garage Boxed delivery in a covered area Reverse logistics
SHIPPING POLICY: We do ship to APO/FPO (military) or P.O. BOX address. We proudly offer Standard shipping to Military addresses! Please note that due to carrier size restrictions not all items are available for shipment. If an item you have selected is not eligible, a message will be displayed during checkout. Orders are shipped via USPS Parcel Post and can take up to 4-6 weeks for delivery.
How does Curbside Delivery work?
To provide a higher level of service, UPS freight will contact you prior to the delivery to schedule the date and time of delivery. As you are notified prior to the delivery, you can get appropriate help to bring the item/s inside unless you select White Glove Threshold Delivery. You are responsible for being at the place of delivery for your scheduled date and time-frame. If you are not there, and UPS Freight has to re-deliver the shipment, there is an additional charge that you will be responsible for.
PLEASE NOTE: This is VERY important, or else it makes it extremely difficult and expensive to handle damages.
If you receive the item in a defective condition please write "product/s received in damaged condition" clearly on the paperwork/sheet that they ask you to sign. From time to time, there may be pricing errors on the website. While we try our best to prevent this from happening, we are human after all. We reserve the right to cancel orders where this situation occurs.
Delivery Time: Provided we have the item in stock, your order will usually be shipped from our warehouses within 5-7 business days. If the item is not in stock, you will be updated with an estimated shipping time frame on your order status. Shipping time will depend on your location from our warehouse in Florida. Below is the estimated shipping time for ground shipments.
2-4 business days for residents of : MI, IN, KY, TN, AL, GA, FL, WI, MN, IA, IL
5-7 business days for residents of: ME, VT, NH, MA, NY, CT, RI, PA, NJ, MD, DE, OH, WV, VA, NC, SC, SD, NE, KS, OK, AR, MO, MS, LA
7-10 business days for residents of: WA, MT, ND, OR, ID, WY, CA, NV, UT, AZ, NM, TX, CO
Please be assured that we try our best to meet the time frame above, but there will always be a possibility of a delay in the shipment.
ADDITIONAL INFORMATION
Certain items including bedding, bedding accessories, furniture in general, gliders and ottomans and any other dropship items are considered "Special Orders". Because these are items not stocked by Rooms For A Prince & Princess, we need to accept your credit card payment at the time of the order, although it may take 8-16 weeks to ship to you.
Special Order items will be subject to a 30 - 50% restocking fee if returned. You can cancel your order only up to one business day after your order. Unfortunately, after one business day, the customer will be subject to restocking fees.
SHIPPING TO A DIFFERENT ADDRESS
To ship an item to an address other than your billing address, click on the "Ship to Different Address" link in the Shopping Cart for each item and update the recipient information.
ORDER DELAY
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 561-206-6173, and one of our sales associates will be happy to assist you. There is an extended delivery window for customized and personalized furniture (the up to 13 weeks time frame).